PSTS / Conflict Management
This course is designed to practice conflict resolution skills through a range of scenarios. Candidates will learn non physical diffusion and de-escalation techniques for challenging behaviour. All candidates will learn a tool box of strategies to assist them in managing challenging behaviour and aggression.
Understanding the nature of conflict
Causes of anger and aggression
Forms of communication
Communication models that can assist in conflict management
Patterns of behaviour that may be encountered in different interactions
Recognising warning and danger signs
Impact factors
Using safe distance when dealing with conflict
Understanding the use of “reasonable force”
Different scenarios for dealing with possible conflicts