PSTS / Conflict Management Training
Our PSTS / Conflict Management Training course provides healthcare and care professionals with the knowledge and practical skills needed to prevent, manage and de-escalate conflict and challenging behaviour safely. Through practical scenarios and discussion, participants learn how to recognise potential conflict, communicate effectively and use appropriate non-physical de-escalation techniques to reduce the risk of aggression and harm.
This course covers:
Understanding conflict, anger and aggression
Recognising triggers, warning signs and patterns of behaviour
Communication skills and models for conflict management
Non-physical de-escalation and conflict resolution techniques
Managing challenging behaviour and potentially aggressive situations
Safe positioning and maintaining a safe distance
Understanding reasonable force and professional responsibilities
Practical scenarios for managing conflict safely